You may order products displayed on this web site by telephoning AirControl Systems or by faxing or posting a purchase order. If you place your order via fax, telephone or mail we will confirm you order via e-mail or post within 2 working days.
If AirControl Systems is unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as it can after receiving your order. If this happens, you may cancel your order and refund you any money which you have paid.
Secure payment Methods include SagePay and PayPal where you can pay by any Visa or MasterCard credit card or by Switch, Solo or Delta debit card. You may also pay by bank transfer (BACS) if you wish. Unfortunately we no longer accept payment by cheque.
AirControl Systems will debit money from your account within one working day after it has received your order.
AirControl Systems cannot guarantee delivery times but it aims to deliver within the advised specified when placing your order.
If the goods are not delivered within the specified delivery time then please contact us by telephone or e-mail.Delivery
Please Note: Additional shipping costs may apply to the Highlands & Islands and across water. Please contact us on 01225 436236 for information regarding delivery costs to these areas.
On Receipt of Goods
If the box containing the unit arrives badly damaged please reject it so the courier can send it immediately back to ourselves and we can arrange for a re-delivery. If the package is signed for on your behalf (or the contents inside are damaged) you must contact us within 48 hours of receipt of the goods for the issue to be dealt with - after this time lapses unfortunately we will not be able to assist you.
Please inspect the goods carefully for damage as AirControl Systems is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises AirControl Systems of such within two working days from the date of delivery. We also request that upon receipt of goods that you check for correct operation and report to us within 2 working days if any items should malfunction or appear faulty. It is advisable to retain all packaging if possible to should any item need to be returned to AirControl Systems or the original Manufacturer or there agents.
When you place your order you must notify AirControl Systems of any special delivery instructions that are required.
Please ensure that adequate facilities are available at the place of delivery in order that the delivery driver can carry out prompt and safe unloading.
Deliveries are made by a driver only and therefore his responsibility as solely to offload at ground level. Prior to receiving your goods you will be notified of a delivery day. Standard delivery is normally any time during a normal working day. However we can provide a timed delivery at additional cost and this can be advised at the time of purchase.
Certain deliveries are made directly by our distributors, this information will be supplied to you at the time of ordering along with the relevant contact details.
AirControl Systems is not responsible for the installation of any product..
Availability of Goods
All orders are subject to product availability. If the product you have ordered is not available from stock, you will be contacted by e-mail or telephone and will have the option either to wait until the item is available or to cancel your order.
If you wish to return the goods for whatever reason within 7 days of delivery, you may do so provided the goods are unused and in their original packaging (this only applies to consumers and not business to business sales). The customer will be credited in full excluding all delivery charges once the product has been received back at AirControl Systems. AirControl Systems reserves the right to charge for any damage or missing parts.
Please call 01225 436236 and we will arrange a collection of any unwanted/damaged goods. We will pay for defective/damaged returns but should you simply not like the item and wish to return it there will be a handling charge applicable and this cost is available upon request depending on the item to be returned. You can at your cost return the item yourself which must be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase.
Damage in transit, shortage of delivery or loss of products must be reported to AirControl Systems within 3 working days from the date of delivery.
Items are to be returned at your cost unless you can establish to the satisfaction of AirControl Systems the item purchased was damaged or faulty when you received it.
Before returning the machine please contact AirControl Systems on 01225 436236.
The manufacturer may offer free inspection and repair for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.
Your statutory rights are not affected.
Prices & Payment
All prices are inclusive of VAT at the current rate.
Unless otherwise stated the goods shall not become the property of the buyer until the purchase price of the goods has been paid in full.
All prices and products quoted are subject to alteration or withdrawal from time to time without notice.
All deliveries are to be made within the mainland UK only.
Guarantee and warranties
You must acknowledge that AirControl Systems are not the manufacturer of the Goods. We will however endeavour to transfer to you the benefit of any warranty or guarantee given by the manufacturer or supplier of the goods.
Commercial dehumidifiers are covered under a 1 year warranty. Ebac or their service agents shall be responsible for honouring this warranty.
AirControl Systems shall not be liable to the Buyer for any loss or damage, howsoever caused, whether direct or indirect, consequential or otherwise, suffered by the Buyer or a third party.
All copyright, design rights and all other intellectual property rights in and to this Web Site and its content belong to AirControl Systems and any use of such rights is solely on the basis of these terms and conditions.
This contract shall be construed in accordance with English law. None of these conditions effect your statutory rights.